Refund Policy

At VIPGODSPEED, we are committed to providing a smooth and reliable shopping experience. Please review the following guidelines regarding order cancellations, returns, exchanges, and refunds before making a purchase.

1. Order Cancellations & Changes

  • Orders can only be canceled before they are shipped.

  • Requests to cancel or modify an order must be submitted within 12 hours of payment confirmation.

  • Once processing, packaging, or shipping has begun, cancellations or changes cannot be accommodated.

  • A processing fee of 6.9% + $1 will be deducted from canceled orders to cover administrative and payment processing costs.

2. Return Policy

  • Returns are accepted within 30 days of purchase or 14 days from delivery, whichever is later.

  • Items must be unused, in their original condition, and include all original packaging and accessories.

  • Return shipping is the responsibility of the customer, except for defective, incorrect, or damaged items.

  • To initiate a return, contact our support team at [email protected] before sending any items back.

3. Refund Policy

Refunds are issued in the following situations:

  • The product does not arrive within the guaranteed delivery timeframe.

  • The product is damaged, defective, or incorrect.

Requirements for Refunds:

  • Provide clear documentation, such as photos or videos of the item, along with your order number and name.

  • Refunds for buyer’s remorse are accepted, but customers are responsible for return shipping costs.

  • Refunds are processed once the returned item has been received and inspected.

4. Exchange Policy

  • If an item is undelivered due to a carrier error, a replacement will be sent at no extra cost.

  • If incorrect shipping details are provided by the customer, any additional costs for replacement items will be the customer’s responsibility.

5. Exceptions & Limitations

  • Returns and refunds are not available for:

    • Orders delayed due to incorrect shipping information or customer unavailability.

    • Items in transit that cannot be canceled.

    • Pre-order or custom-made items, unless defective.

    • Products returned without prior authorization.

    • Packages lost or stolen after confirmed delivery.

    • Returns affected by customs issues, natural disasters, or other unforeseen events.

6. Undeliverable Orders

  • If delivery fails, we will attempt to contact the customer using the provided email.

  • If no response is received and the package is returned or destroyed, VIPGODSPEED is not responsible for the loss.

7. International Orders

  • Orders shipped internationally may be subject to customs duties or import fees.

  • Customers are encouraged to review their cart and shipping information carefully, as returns or cancellations due to customs charges are generally not accepted.

8. Contact Us

For any questions regarding cancellations, returns, exchanges, or refunds, please contact us at:
[email protected]

Our team is ready to assist and ensure your shopping experience with VIPGODSPEED is seamless and satisfactory.